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Legal text and conditions for use


In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following data is reflected below: the company that owns entradas.catedraldesantiago.es is FUNDACIÓN CATEDRAL DE SANTIAGO, with CIF G-70.178.603 and address for these purposes in Rúa do Villar, nº 1, 15701, Santiago de Compostela (A Coruña), with contact email: prensa@catedraldesantiago.es


Any person who accesses and/or uses this website implicitly acquires from the first access the condition of USER, and furthermore accepts the General Conditions of Use reflected here, which will be applicable independently of the General Contracting Conditions that, where applicable, are of required compliance pursuant to the current legislation.

The users of this website accept the provisions given here and any other provision that is applicable according to Spanish law.


This legal notice is to comply with the obligations provided in the Law 35/2002, of Information Society Services and of Electronic Commerce (LSSI-CE) and to inform its potential users on all the conditions and matters of a legal nature that are necessary to know before using it.

All the information related to the conditions for use of the website http://catedraldesantiago.es is provided through these means which Fundación Catedral de Santiago (CIF: G-70.178.603) makes available to the Internet users for the reservation and purchase of tickets of the Santiago's Cathedral.

The owner and service provider reserves the right to modify any type of information that may appear in the website, without their being any obligation of advance notice or informing the users of this website, understanding the publication in the provider’s website as being sufficient.


The purchase of these tickets represents acceptance of the following conditions:

  • Once the ticket is purchased, it will not be changed or refunded.
  • The impossibility of attending the contracted visit or the commission of an error when purchasing the ticket are not reasons that allow its refund.
  • The Cathedral reserves the right to cancel visits without prior notice due to unforeseen causes of force majeure or weather conditions that may endanger visitors. In these cases, the Cathedral will offer the visitor the possibility of carrying out the visit on another day, as close as possible in time, with the visitor renouncing any other type of claim.
  • The tickets have different security measures. Do not purchase your ticket at an unofficial point of sale: the entry could be fake and therefore not will allow you entry to the premises. In such case, the Santiago Cathedral Foundation would decline all responsibility.
  • Admission is subject to the ticket being complete and in good condition.
  • To apply for the reduced and free rates, you must appear at the box office the documentation required in the Regulations, in case of not having the right to they will pay the difference in price.
  • Entry will not be allowed to those people who may cause inconvenience to the general public or may alter the normal development of the visit. To enter, The public may be subject to a search under the law. It will not be allowed entry of drinks or food, as well as those objects that may be considered dangerous, or those that may hinder the development of the visit.
  • Access to the visit will not be admitted once it has begun.
  • Contemplation during a visit to the Portico must be done in silence.
  • Es obligatorio utilizar las consignas para guardar mochilas y bultos de gran tamaño que puedan dificultar el acceso a los diferentes espacios por los que transcurre la visita, pudiendo denegarse el acceso a la visita, sin derecho a ningún tipo de devolución o cambio.It is mandatory to use the lockers to store backpacks and large packages that may hinder access to the different spaces through which the visit takes place, and access to the visit may be denied, without the right to any type of refund or exchange.
  • The service provider complies with the guidelines of the Organic Law 15/1999 of 13 December on the Protection of Personal Information, Royal Decree 1720/2007 of 21 December which approved the Regulations for implementing the Organic Law and other current laws at every moment, and oversees the guaranteeing of correct use and processing of personal information of the users. For this, along with each form for collecting personal information the user will be informed of the existence and acceptance of the special conditions on processing of his information in each case, informing him of the responsibility of the created file, the address of the person responsible, the possibility of exercising his rights of access, rectification, cancellation or opposition, the purpose of the processing and the communication of data to third parties, where applicable. Furthermore, the service provider will inform him that it complies with the Law 34/2002 of 11 July, on Information Society Services and E-Commerce and will request his consent for processing his e-mail with commercial purposes at every moment.
  • Through this website, the minimum number of personal data are collected, necessary for the formalisation of the purchase in secure conditions. These are:
    • Your name to address you in case of having to personally contact you to solve some incident.
    • Your contact telephone, preferably a mobile telephone and, if you authorise us, to send you an SMS with data on the purchase in case that you do not provide an e-mail address.
    • An e-mail address for sending you the result of the purchase and the tickets to print at home.
    • The first four and last four digits of your credit card in order to resolve incidents that may arise with your purchase. This website does not have knowledge of and, therefore, does not keep the credit or debit card number with which you formalised the payment, since you enter it in another web page, which is the payment gateway managed by the collaborating banking entity.
  • For the purposes of the provisions of the Organic Law 15/1999, of 13 December, on the Protection of Personal Information, Fundación Catedral de Santiago informs the Registered User of the existence of an automated file of personal information “FUNDACIÓN CATEDRAL DE SANTIAGO DE COMPOSTELA” created by and for Fundación CATEDRAL de SANTIAGO and under its responsibility, for the purpose of carrying out the maintenance and management of the relation with the User, as well as the tasks of information, dissemination and cultural promotion in Spain.

At any time you may exercise your rights of access, rectification or cancellation or opposition in relation to this information, sending your request to the address of the file manager of Fundación CATEDRAL de SANTIAGO, Rúa do Vilar, nº 1, 1º,15.705 Santiago de Compostela by postal mail or through the e-mail address soporte@entradascatedraldesantiago.es. You can find further information and forms for the exercise of your rights in the website of the Information Protection Agency www.agpd.es

This request shall contain the following information: first and last names of the User, address for the purpose of notifications, Spanish Identification Document or Passport number, and the application in which you specify your request. In the case of representation, it shall be proven by means of a reliable document.

Fundación CATEDRAL de SANTIAGO undertakes to comply with its obligation of secrecy of the personal information and its duty to guard them, and it will adopt the measures necessary to avoid their alteration, loss, unauthorised processing or access, as established by Royal Decree 1720/2007, of 21 December, which approved the implementing Regulations of the Organic Law 15/1999, of 13 December, on the protection of personal information.

  • According to Art. 22 of the LSSI-CE, we inform you that this website uses cookies, which are small information files that the server sends to the computer of those who access the web page and they serve to store and recover data.
  • These cookies are necessary for storing the data of the reservation and being able to carry out the purchase, for which reason they are used to improve our services and carry out certain functions that are considered essential for the proper functioning and viewing of the site.
  • The cookies used in the website are called “session cookies”, that is, they have a temporary nature with the sole purpose of making more effective your further transmission and they disappear upon terminating the purchase, expiring in the case that the purchase is not made.
  • Third-party cookies from Google Analytic are also used for statistical analysis by the entity itself and its sales manager. Google Analytics stores cookies to be able to elaborate statistics on the traffic and volume of visits of this web. By using this website you are consenting to the processing of information about you by Google and its policies, being that company adhering to the Agreement of safe place that guarantees the treatment according to the European norm.
  • In no case will the cookies be used to gather information of a personal nature.
  • You can eliminate the use of cookies used here through the configuration of your navigator, but it is important to highlight that this will completely impede your making the purchase of the tickets.

The User undertakes to respect the Intellectual and Industrial property rights held by the company providing the service, the creator of the website.

  • This website, including but not limited to its programming, edition, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where applicable, it has the licence or express authorisation by their authors or their owners. All the contents of the website are duly protected by the intellectual and industrial property regulations.
  • By virtue of the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Act, the reproduction, distribution and public communication, including any means of making available all or part of the contents of this web page, for commercial purposes, on any medium or by any technical means, without the prior written authorisation from the provider are expressly prohibited. Any use not authorised previously by the provider shall be considered a serious breach of the intellectual or industrial property rights of the author.
  • The designs, logos, text and/or graphics that do not belong to the provider and that might appear in the website belong to their respective owners, and they are responsible for any possible controversy that might arise with respect to them.
  • The User recognises that the reproduction, modification, distribution, marketing, de-compilation, disassembly, use of reverse engineering techniques or any other means to obtain the source barcode, transformation or publication of any test results of unauthorised reference of any of the elements and utilities integrated in the website catedraldesantiago.es constitute an infringement of the intellectual property rights, being obliged, therefore, not to carry out any of the mentioned actions.
  • The User undertakes not to delete or alter any distinctive sign used as a trademark or commercial name (graphics, logo, etc.), element protected by the copyright or other warnings, legends, symbols or labels that may appear in the website catedraldesantiago.es.
  • The provider does not authorise third parties to directly redirect to the specific contents of the website, having in any case to redirect to the principal website of the provider.
  • The User undertakes to use this information exclusively for its own needs and not to carry out directly or indirectly any commercial exploitation of the services to which he has access or of the results obtained through the use of the website catedraldesantiago.es.
  • The User shall abstain from carrying out by means of the use of the website of Fundación Catedral de Santiago any destruction, alteration, deactivation or damage of the data, programs or electronic documents pertaining to Fundación Catedral de Santiago, to its suppliers or to third parties, as well as inserting or disseminating in the Web programs, viruses, applets, Active X controls or any other instrument or physical or electronic device that may cause or be susceptible of causing any type of alteration in the Web, in the system or in the equipment of third parties. Furthermore, any type of activity or practice that transgresses the principles of good conduct generally accepted among Internet users is expressly prohibited.
  • The provider recognises in favour of their holders the corresponding rights of industrial and intellectual property, without its mere mention or appearance in the website implying the existence of rights or any liability of the provider on them, or its endorsement, sponsorship or recommendation.
  • In order to make any type of observations with respect to the possible breaches of the intellectual or industrial rights, as well as regarding any of the contents of the website, it can be done through the e-mail address: soporte@entradascatedraldesantiago.es

FUNDACIÓN CATEDRAL DE SANTIAGO is not responsible, in any case, for damages of any nature that may be caused, by way of example: errors or omissions in the contents, lack of availability of the website or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid it.

Deficiencies in the service, communication networks, problems resulting from malfunction or use of non-optimized versions of any browser, possible security errors that may occur or possible damage that may be caused to the USER's computer system , to the files or documents stored therein, as a consequence of the presence of viruses on the USER's computer used to connect to the services and contents of the Website, telephone breakdowns, interference, omissions or disconnections in the operational functioning of the system. email motivated by causes beyond the control of FUNDACIÓN CATEDRAL DE SANTIAGO; of the knowledge that unauthorized third parties may have of the type, conditions, characteristics and circumstances of access and use that USERS make of the Website and the information and services. Of the illicit, negligent, fraudulent use, contrary to these General Conditions, good faith, generally accepted uses or public order, of the Website, its services or contents, by USERS


FUNDACIÓN CATEDRAL DE SANTIAGO reserves the right to make, without prior notice, any modifications it deems appropriate to the website, and may change, delete or add content and services provided through it as well as the way in which they are presented. or located on your portal


In case that entradas.catedraldesantiago.es links or hyperlinks to other Internet sites are available, FUNDACIÓN CATEDRAL DE SANTIAGO will not exercise any type of control over such sites and content. Under no circumstances will FUNDACIÓN CATEDRAL DE SANTIAGO assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any such hyperlinks or other internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.


The service provider reserves the right to deny or withdraw the access to this website and to the services provided without the need of prior notice, upon its own request or that of a third party of those persons that breach these general conditions of use.


FUNDACIÓN CATEDRAL DE SANTIAGO will pursue non-compliance with these conditions as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it by law.


FUNDACIÓN CATEDRAL DE SANTIAGO may modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published.

  • The service provider will pursue the breach of these conditions as well as any undue use of this website, exercising all the civil and criminal actions that may correspond to it by law.
  • In order to solve all the disputes or issues related to this website or of the activities carried out therein, Spanish law will be applicable, to which the parties are expressly subject, with the Courts and Tribunals of Oviedo being competent for the resolution of all conflicts derived from or related to its use.